KYC Policy

At Spinrise, we are committed to providing a secure and transparent environment for our players. As part of our dedication to maintaining high standards, we have implemented a Know Your Customer (KYC) policy. This policy outlines the procedures we follow to verify the identity of our users to prevent fraudulent activities and comply with regulatory requirements.

Purpose of Identity Verification

The primary goal of our identity verification process is to ensure the safety and security of both our users and our platform. By verifying the identity of our players, we can effectively combat fraud, money laundering, and other illicit activities. This process also helps us guarantee that our players meet the legal age requirements for online gaming.

Required Documents

To successfully verify your identity, we will request the following documents:

  • Proof of Identity: A government-issued identification document, such as a passport or national ID card.

  • Proof of Address: A recent utility bill or bank statement displaying your name and address, issued within the past three months.

Verification Triggers

Our verification process is generally triggered when a player accumulates transactions reaching a certain threshold. Specifically, if your transactions reach or exceed €2000, we will initiate the KYC process. Additionally, we may request verification at our discretion if unusual activity is detected or for account management purposes.

Processing Times

The verification process is typically completed within 24 to 48 hours of receiving the required documents. We prioritise efficiency to ensure minimal disruption to your gaming experience. However, during peak times, the process might take longer. We appreciate your patience and understanding.

Account Restrictions During Verification

While your account is under verification, certain restrictions may be applied. You might experience limits on withdrawals or account functionality until the verification process is completed. Rest assured, these measures are in place to protect both you and Spinrise.

Data Handling

We recognise the importance of your privacy and are committed to safeguarding your personal information. All data provided during the verification process is handled in compliance with relevant data protection regulations. Spinrise utilises industry-standard security measures, including SSL encryption, to protect your information. Your data will only be used for verification purposes and will not be shared with unauthorised third parties.

If you have any questions or require further assistance regarding our KYC policy, please feel free to contact us at [email protected].